Frequently asked questions
Clear answers for students using SwapMyClass. Check Supported schools before you sign up.
Getting started
- What is SwapMyClass?
- SwapMyClass is a web app for university students who want to trade class sections. You list the section you have and the section you need. After you submit, the system checks automatically for direct swaps and multi-person chains among active requests at your school. A match is not guaranteed.
- Which schools are supported?
- See the Supported schools page before signing up. A school appears when SwapMyClass has an active term configured. That does not guarantee other students are posting or that you will get a match.
- Why do I need to log in?
- Sign-in ties requests to your school and term, reduces spam, and protects listings. Public pages like Home, About, FAQ, and Schools stay readable without an account.
How swapping works
- How does a direct swap differ from a chain swap?
- A direct swap is two students: you need their section and they need yours. A chain swap involves more people in a loop (A needs B's seat, B needs C's, C needs A's, for example). The product detects valid cycles when matching data allows.
- What should I do after I get a match?
- Review who is in the swap, reach out using the contact information shown in the app, and complete whatever your registrar requires—drops, adds, or permissions—before deadlines.
- Can the system miss a possible swap?
- Matching uses the requests and rules encoded in the system. If data is incomplete, late, or rules filter out an edge case, a theoretically possible swap might not appear. Always double-check critical registration decisions with your registrar.
- Is SwapMyClass official with my university?
- SwapMyClass is an independent coordination tool. It is not your registrar. Your school's add/drop rules, deadlines, and approval requirements still apply.
Privacy and account
- Who sees my email or Telegram?
- Your account email and linked Telegram (when set) are visible only to other participants in a valid match with you—not to all students at your school.
- What data do you store?
- Account and profile fields, swap and match records for your school and term, notification delivery metadata, and optional anonymous feedback (message text and timestamp only).
- Is feedback truly anonymous?
- When you send in-app feedback marked as anonymous, we store the message text and when it was sent. We do not store your user id or name on that feedback row.
- What happens if I delete my account?
- Your login and profile are removed. Swap and match records may remain for other students' history, but your name, email, and Telegram no longer appear (shown as "Former participant" where relevant).
Pricing and support
- Does SwapMyClass cost money?
- No subscription or payment is required to post swap requests or receive matches in this deployment.
- How do I report a problem?
- Use the in-app Feedback page after logging in, or see the Support page for email contact when configured. Anonymous feedback cannot receive a reply.