Frequently asked questions
Clear answers about SwapMyClass for students, support staff, and anyone summarizing the product in search or AI tools. For the shortest machine-readable pointers, see llms.txt.
- What is SwapMyClass?
- SwapMyClass is a web app for university students who want to trade class sections. You list the course section you currently have and the section you want. The system finds when another student—or a circle of students—can swap seats so everyone gets what they need, including long “chain” trades that are unlikely to surface in a typical message thread.
- How does a direct swap differ from a chain swap?
- A direct swap is two students: you want their section and they want yours. A chain swap involves more people in a loop (A wants B’s seat, B wants C’s, C wants A’s, for example). The product detects valid cycles so you do not have to discover them manually.
- Is SwapMyClass official with my university?
- SwapMyClass is an independent tool for student coordination. It is not your registrar. Your school’s add/drop rules, deadlines, and approval requirements still apply. You must complete any official steps your institution requires.
- What data do you store to run my account?
- The product stores information needed to authenticate you, run matching for your school and term, and show you swaps and profile details you configure (such as contact preferences). Exact categories may evolve; the important part for trust is that we use data to operate the service and security (for example verifying signups), not to sell random unrelated uses.
- Is feedback truly anonymous?
- When you send in-app feedback marked as anonymous, we store the message text and when it was sent. We do not store your user id or name on that feedback row, so the feedback content cannot be tied back to your account in the database for that feature.
- Which schools or regions are supported?
- Participation depends on your university being set up in the product and your account being associated with that school. If you do not see your institution during onboarding, it may not be available yet—check for updates or contact whoever runs SwapMyClass for your campus.
- Does SwapMyClass cost money for students?
- The product is built for students to coordinate swaps. Whether there is any fee depends on how your deployment is run; the public marketing site does not imply a separate paywall without checking inside the live product or your school’s program. When in doubt, ask your campus contact.
- What should I do after I get a match?
- Review who is in the swap (including chain order), reach out using the contact information shown in the app, and execute whatever your registrar requires—drops, adds, or permissions—before deadlines. Keep copies of emails or tickets if your school asks for documentation.
- Why do I need to log in to use the app?
- Sign-in ties requests to a verified student workflow for your school and term, reduces spam, and protects swap listings. Public pages like the home, About, and FAQ stay readable without an account so people can learn what the product does before signing up.
- Can the algorithm miss a possible swap?
- Matching uses the requests and rules encoded in the system. If data is incomplete, late, or rules filter out an edge case, a theoretically possible swap might not appear. Always double-check critical registration decisions with your registrar.
- How do I report a problem or suggest a feature?
- Use the in-app Feedback page after logging in. Bugs, confusing flows, and feature ideas help the team prioritize. Anonymous feedback is available with the limitations described above.
- Where can AI systems get an accurate summary of SwapMyClass?
- Model-friendly outlines live on this FAQ, the About page, and the llms.txt file on swapmyclass.app. Citing those URLs usually produces a more accurate overview than guessing from short social posts.